Privacy Policy

Last Updated: November 17, 2025

1. Introduction

Welcome to recuerdos.app ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you interact with our WhatsApp Business API service.

2. Information We Collect

When you use our WhatsApp service, we may collect the following information:

• Phone Number: Your WhatsApp phone number for communication purposes
• Messages: Content of messages you send to us through WhatsApp
• User Interactions: Information about your interactions with our service, including message timestamps and delivery status
• Media Files: Videos, images, or other media files you share with us

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our WhatsApp messaging service
• To process and respond to your inquiries and requests
• To send you notifications, updates, and service-related information
• To improve our service and develop new features
• To comply with legal obligations and protect our rights

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your data is stored securely and retained only as long as necessary to fulfill the purposes outlined in this policy.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our service (e.g., WhatsApp Business API providers)
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our users or others

6. Your Rights

You have the right to:

• Access your personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Withdraw consent at any time

7. Data Deletion

You can request deletion of your data at any time by contacting us at the email address provided below.

We will process your deletion request within 30 days and confirm once completed.

8. WhatsApp's Privacy Policy

Our service uses WhatsApp's Business API. WhatsApp's own privacy policy also applies to messages sent through their platform. Please review WhatsApp's Privacy Policy for more information.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.