How to Delete Your Data

Last updated: October 19, 2026.

• If you own an account: open the app or recuerdos.app, go to Settings > Delete Account, and confirm. Your account is scheduled for deletion in 30 days and we email you; you can cancel from the same screen until then. If you pay for Plus, it stops renewing right away; you keep what you already paid for until the deletion date, and there is no refund. On the deletion date we erase your photos, videos, albums, face data, family member list, messages and download files, your sign-in, and your phone number (unless it is also linked to another family's album); we ask our analytics provider to delete your data; and we email you a goodbye. What stays: billing records without your name or email (required for accounting), your consent records, and photos you sent to other families' albums, which belong to those albums.
• If you only send photos to a family's album: in the app, go to Settings > Remove my access. This removes you from every album and stops us saving what you send. To also erase your phone number and name from our records, email support@recuerdos.app. The photos you already sent stay in the family's album; ask the album owner to delete them, or write to us.
• A single photo, memory or album: delete it from the gallery. A deleted photo or memory leaves the album right away, and its file, all its copies and its face data are erased after 30 days, and its backup copies within 30 more days. A deleted album's files and face data are erased right away, and their backup copies within 30 days.
• If you appear in a family's photos, or have no account: email support@recuerdos.app and we will help, together with the album owner where needed.
• To stop WhatsApp messages from us: block our number in WhatsApp.
• By email, for anything above: write to support@recuerdos.app with the subject "Data deletion request" and the email address or WhatsApp number on the account. We confirm receipt within 2 business days, complete requests within 30 days, and confirm by email.

Messages you sent us also stay in your own WhatsApp and on WhatsApp's servers under WhatsApp's policy; we cannot delete those.